Refund policy

At Kaefer-Nostalgie, we aim to ensure complete satisfaction with your purchase. We understand that sometimes an item may not be exactly what you need. To make the return process smooth and convenient, please review our return policy below:

Return Period: We accept returns within 14 days of the receipt of your item. The 14-day period allows you to assess the item and ensure it meets your needs.

Condition of Returned Items: All items must be returned in the same condition as they were received. This includes all original packaging and accessories. Products that have been damaged, altered, or used will not be eligible for a return.

Return Shipping: The customer is responsible for the return shipping costs. We recommend using a traceable shipping method to ensure the safe and documented delivery of your return.

Restocking Fee: A 15% restocking fee will be applied to all returns. This fee covers the cost of processing the return and restocking the item. The restocking fee will be deducted from your total refund amount.

Refund Process: Once we receive the returned item and confirm that it meets our return criteria, your refund will be processed. The refund will be issued to the original method of payment, minus the restocking fee and any shipping costs. Please allow a certain number of days for the refund to be processed and posted to your account.

Exceptions: Please note that certain items may be exempt from our return policy. These exceptions will be clearly noted on the product's description page.

Customer Support: If you have any questions or need assistance with your return, please contact our customer support team. We are here to help you with any aspect of your return process.

We value your business and strive to make your shopping experience with Kaefer-Nostalgie enjoyable. Thank you for choosing us for your needs.